COVID-19 Update 26/06/20

In line with current Government guidelines as to the control of coronavirus, we are continuing to adapt our working practices. 

For patients of all species we are asking that clients do not enter the building unless this is unavoidable. To this end we have locked our front door.

FARM

Work for production animals continues as normal.  Emergency cover will always take priority.

Visits should take place in well-ventilated areas / outside and animals should be restrained to allow a 2 metre (cow length) distance between vet and farm staff.
Visits will only take place on farms that aren't showing symptoms or self-isolating.  If a visit is absolutely necessary in this scenario, a second veterinary team member should attend to avoid interaction with the farm team
For up to date information regarding TB testing, the TB Hub website is an excellent resource and can be accessed here.

PETS

Our Saltash and Looe branches have re-opened for appointments. Further information can be found on our Saltash and Looe pages.

We have adapted our working practises in order to continue to protect both our staff and our clients.

We are continuing to carry out telephone consultations, and are also carrying out consultations at the practice where deemed appropriate.
Telephone consultations are charged at a reduced rate from our standard consultation; if a physical examination is consequently deemed necessary there will be no charge for the initial telephone consultation and the appointment will be charged at the normal rate.
If an examination is necessary your pet will be taken into the practice by the vet to be examined, with the aid of a trained nurse.
Findings and further diagnostic procedures or treatment requirements will be discussed with you as required.

We are now able to carry out puppy and kitten vaccinations and boosters on a case-by-case basis.  We will be offering a 'vaccination amnesty' in order to ensure full protection for your pets as soon as restrictions are lifted.

Prescriptions: if your pet is on medication for an ongoing condition we will endeavour to maintain this supply.  Please phone us for advice if needed.

For more detailed information on the situation as regards pets, please click here.

EQUINE

We will be continuing to triage cases by telephone; this may include sending photos and using videos. Telephone consultations will incur a fee, however if we then need to see your horse there will be no additional charge.

Our team are still providing a 24hr emergency service and will still be treating sick and injured horses as normal. Though to do this we require you to respect the social distancing measures put in place.

A vaccination amnesty will be available for clients needing to restart vaccinations after restrictions are lifted. In some exceptions we will still be able to vaccinate for tetanus in naive animals. If you are unsure, please contact the equine office and you can discuss this with one of the vets. Please click here for additional information regarding vaccinations.

We will fulfil prescription checks by telephone where possible.

Many thanks to all our clients for your understanding in these exceptional circumstances.